DLS’ Culture of Learning and Innovation Set This Senior MT Up for Success
Local girl Joyce Iwata had her eyes set on the medical technology field ever since high school when a Career Day speaker shared about the benefits of working in a laboratory. “I wanted to help people, and I liked the idea of being in the background assisting doctors by providing test results to help patients,” says Joyce. After graduating from the medical technology program at the University of Hawai‘i at Mānoa, she was encouraged to apply at Diagnostic Laboratory Services, Inc (DLS) by a former classmate who worked there.
“DLS was well-known, and my classmate had only good things to say about it,” says Joyce. “Plus it was part of Queen’s Health Systems, and I knew Queen’s was a really good hospital.” She joined DLS seeking experience and a broader skillset—and found a supportive, dynamic employer with whom she could grow.
More than two decades later, Joyce enjoys being a Senior Medical Technologist in the Core Laboratory, Hematology department at DLS’ headquarters on O‘ahu. In this specialized role, she supervises and trains other technologists as well as oversees the lab’s day-to-day performance. She’s responsible for a variety of vital testing procedures, including CBC (Complete Blood Count), coagulation tests and serological tests, to name a few. Previously, she was a generalist in the fast-paced DLS Stat Laboratory at the Queen’s Medical Center (QMC). QMC is a Level II Trauma Center, where turnaround times for urgent tests are routinely under an hour.
“We never are going to be the same or stagnant. We will always be moving forward.”
Raising two boys, Joyce is grateful for the company’s stability, flexibility and opportunities for advancement. The competitive benefit packages and myriad ways the company supports its employees have also been a strong factor in her and many others’ long tenure at DLS. “We have a lot of loyal people here,” she says. “Several of my colleagues have also been with the company for over 20 years!” She feels lucky to have found DLS fresh out of college, as it fostered her development of new skills and confidence.
Joyce also appreciates the culture of learning and innovation. The company sponsors continuing education opportunities and local industry conferences. It also sends employees like Joyce to the mainland for specialized training on new systems and has them, in turn, share the knowledge with staff. “DLS is always focused on staying competitive and making things more efficient by improving instrumentation and processes,” she says. “I like that. We never are going be the same or stagnant. We will always be moving forward.”
Say "yes" to a thrilling and challenging career path that lets you follow your passion while making an impact in medicine.
Culture of Learning and Innovation Set This MT Up for Success
An Accidental Career Becomes a Lifelong Passion for This MLT
"I'm proud to call Hawai'i my home and DLS my family."
DLS Helped This Career MT Find a Home in Medical Technology
Joyce Iwata, MT (ASCP)
Senior Medical Technologist
Core Laboratory - Hematology
Joyce Iwata knew she wanted a career in medical technology from early on, and sought DLS right out of college. After more than two decades in the field, and a variety of roles within the company, she’s been able to grow her skills and confidence—and master new technologies thanks to DLS’ commitment to innovation.
Angela Hose, MLT
Development & Outreach
When Angela Hose took a Microbiology class in college, she discovered a deep passion for the science of microorganisms. She had found her calling and set a course for her dream job. Now, 20 years later after serving as a Technical Laboratory Assistant (TLA) and Medical Laboratory Technician (MLT), she's inspiring students as an MLT Trainer, where she enjoys a mentorship role and countless opportunities to grow and learn.
James Magata, MLT (ASCP)
Medical Laboratory Technician III
Core Laboratory - Chemistry
James Magata never thought he would end up in the field of medical technology, but after joining the DLS team, he can’t imagine working anywhere else. Now as a MLT II, he’s enjoying a challenging and rewarding career in a dynamic field that keeps him on his toes. With a network of talented staff to learn from and a management philosophy of constant support, DLS is helping James achieve his professional goals and face each day with a strong sense of purpose.
Coordinator, Medical Technologist
Tori Enomoto took a lab assistant position with DLS right after college, thinking it might be a temporary step. Thanks to her hard work, support from DLS and several windows of opportunity, she was able to parlay her support position into a leadership role as an MT Coordinator for the Microbiology Lab in just a few years. Today, she enjoys an exciting job where she gets to apply critical thinking, work with state-of-the art technology and guide others in expanding their knowledge.
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